Business Analysis / Business Architecture

eCommerce re-platforming, business architecture, process modelling (BPMN), data models, warehousing & logistics, CX and UX analysis, requirements elicitation, system architecture & integrations, loyalty schemes, digital partner initiatives, drop shipping, product backlog management, business cases.

E-POS install/upgrade, integration mapping (ETL/IaaS), gap analysis, wireframes/mock-ups, conflict management, stakeholder analysis & management, user stories, agile/scrum/kanban, Jira/Confluence, SQL, training & rollout, delivery & hypercare.

Data flow diagrams, RFI/RFQ/RFP process, vendor solution assessment, AI-literate, Acceptance and evaluation criteria, UAT & defect management, RAID analysis & management, Management of 3rd party suppliers, Root cause analysis, Sharing best practice.